Frozen Tablet
Tablet screen is frozen or stuck and not responding to touch after tapping several buttons including home button on the screen with the stylus and finger.
Steps:
1. Press and hold the tablet power button releasing when options pop up window displays on right side of screen and tap Power Off button.
TIPS & TRICKS
If options pop up window doesn't display, press and hold the tablet power button continuously until screen is black. Tablet may restart automatically.
2. Press and hold tablet power button releasing when DateCodeGenie® image displays on screen.
3. Tap the DCG app on the home screen to log in to the app.
4. If issue not corrected, tablet touch screen may have failed. See Tablet Touch Screen is Unresponsive for additional troubleshooting.
For additional assistance see Contact & Support