Troubleshoot Scheduled Record - Failed (No Readings)
Table of Contents
In the Refrigeration Form, when using automated temperature monitoring, you will see scheduled temperature logs recorded as “Scheduled Record” with a timestamp.
If the system is unable to capture a reading, the entry will display:
“Scheduled Record – Failed (No Readings)”
This indicates that the temperature sensor did not successfully communicate with the Cloud Connector at the scheduled time.
1. Check Sensor Connectivity
1. Log in to the Task Manager admin dashboard in the United States at taskmanager.us.ncco.com, or in Europe at taskmanager.ncco.com.
2. Go to the Resources tab on the sidebar and click on Sensors.
3. Click the blue signal strength icon next to the affected sensor.
What to look for:
• If there is no signal strength, the sensor is not communicating with the Cloud Connector.
2. Verify Power Supply
- Ensure the Cloud Connector is plugged in.
- If unplugged:
- Plug it back in.
- Temperature readings should resume within 1 hour or less.
Important:
- Sensors store data locally when offline.
- Missed readings will sync automatically within 24 hours.
- No temperature data is lost.
3. Restart the Cloud Connector
If the device is powered but still not working:
1. Unplug the Cloud Connector.
2. Wait a few seconds.
3. Plug it back in.
Check the LED status:
- Pulsing White – Connecting or updating (may take a few minutes)
- Solid White – Connected and fully operational ✅
- Solid Red – Not connected ❌
4. Establish Internet Connection
The Cloud Connector supports two connection types:
Ethernet (Recommended)
- Plug an Ethernet cable into the device.
- Provides the most stable and reliable connection.
Cellular (Fallback)
- Automatically connects if Ethernet is not available.
- May be affected by signal strength in the area.
5. Verify Network Requirements
Ensure your network allows:
- Outbound HTTPS traffic (Port 443)
For best performance:
- Avoid guest or heavily restricted/firewalled networks.
6. Confirm Online Status
Once connected:
- The Cloud Connector should automatically appear online in the system.
- No manual setup or configuration is required.
If the Device Is Still Offline After 10 Minutes
Check the following:
- Power is connected and LED is on.
- Ethernet cable is securely plugged in (if used).
- Device is positioned for better cellular signal (if using cellular).
- Firewall is not blocking outbound HTTPS (Port 443).
A “Scheduled Record – Failed (No Readings)” message is typically caused by:
- Loss of power to the Cloud Connector
- Network connectivity issues
- Weak or unavailable signal between sensor and connector
Following the steps above will restore connectivity and ensure temperature readings resume automatically.
