NCCO Bluetooth 2-in-1 Infrared and Insertion Temperature Probe Troubleshooting ​

The thermometer keeps turning off.
This is the auto shut-off, which activates after 30 seconds of no use. Press any button to turn it back on.

The thermometer won’t turn on or the display is dim.
Check the low battery indicator and replace both AAA batteries.

IR readings seem inaccurate on shiny or metal surfaces.
Reflective surfaces like stainless steel can throw off IR readings at the default 0.95 emissivity. Adjust the emissivity setting, or use the probe for a more reliable reading.

IR readings don’t match the probe readings.
This is expected. IR measures surface temperature only, while the probe measures internal temperature. For food safety checks of internal temps, use the probe.

IR readings are off when measuring from a distance.
Move closer. At a 12:1 ratio, the measured spot grows the farther away you are, and it may pick up surrounding surfaces.

The display is hard to read.
Press LIGHT/UP to turn on the backlight.

Readings show in the wrong unit.
Press °C/°F/DOWN to switch between Celsius and Fahrenheit.

The unit got wet.
It can handle splashes (IPX4) but should not be submerged or placed in a dishwasher. Wipe it dry.

A customer needs NIST documentation for IR readings.
NIST certification isn’t available for the IR function. Direct them to use the probe for readings that require NIST-certified documentation.