(Fout 100x8) Onjuiste gebruikersnaam en wachtwoord
Er wordt een app-foutcode weergegeven op een apparaat die aangeeft dat de gebruikersnaam of het wachtwoord niet geldig is.
Stappen:
Fout 100x8 Probleemoplossing
1. Controleer of gebruikersnaam en wachtwoord correct zijn.
Gebruikersnaam vergeten om in te loggen op de app
Forgot Username to Login to the App
Each staff requires a unique username with allowed permissions added to the portal and displayed on the app.
Changes must be made by your DateCodeGenie® Portal Administrator or Manager in the portal and will appear on the app after downloading updates.
Steps:
1. Tap Download Updates from the app login screen to update data on the app.
2. Tap the black triangle to open the username dropdown and scroll to select the username from the list.
3. Type the password, if required, and then tap LOGIN button.
4. Contact your Portal Administrator for additional assistance. See How to Find My Portal Administrator on the App
2. Neem contact op met uw portalbeheerder voor aanvullende hulp.
Hoe u apparaat- en portalinformatie in de app kunt bekijken
How To View Device and Portal Information on the App
Find information about your DateCodeGenie® device and portal from the About section on the app. Information is grouped into four sections to quickly view the information needed.
Steps:
1. Log in to the DateCodeGenie app with your username and password, if required.
2. Tap the Navigation button to open available options.
3. Scroll to About and tap to open.
4. View information for each section listed.
a. Device: View app version, last app update, system name, model, and serial number.
b. Company: View company, restaurant and current user.
c. Portal Administrator: View primary portal administrator's name, phone number and email address.
d. Warranty: View device warranty expiration date.
Zie Contact en ondersteuning voor aanvullende hulp