Las etiquetas no se cortan correctamente

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Las etiquetas avanzan a través de la impresora del dispositivo pero no se cortan correctamente y pueden imprimir una o varias etiquetas.

Solucionar problemas de etiquetas que no se cortan correctamente

Start

Seleccionar modelo:

2.0

X Series

Fit

Lite

Verifique que la línea negra en la parte posterior de las etiquetas sea sólida y no esté descolorida. Consulte Etiquetas DateCodeGenie como referencia.

Si la línea negra es incorrecta, reemplácela con un rollo de etiquetas con la línea negra correcta e intente imprimir nuevamente.

See next solution

Imprimir una impresión de prueba

How to Self Print Test the 2.0 and Fit Model Device

Model discontinued.

The DateCodeGenie uses a thermal printer to print labels. To print and cut labels correctly, the DateCodeGenie printer reads the black line on the backside of the label.

Printing a self-test can help determine if the printer is not cutting or advancing labels correctly.

Steps:

1. Verify the labels are inserted correctly in the printer, see How to Load Labels in the 2.0 and Fit Model Devices.

2. Set power switch on the front of the printer to the O position.

3. Press and hold on FEED button located inside the opening.

4. Set power switch to the I position while continuing to hold FEED button. Printer will advance labels and cut labels in correct location.

See next solution

Para obtener ayuda adicional, consulte Contacto y soporte

Verifique que la línea negra en la parte posterior de las etiquetas sea sólida y no esté descolorida. Consulte Etiquetas DateCodeGenie como referencia.

Si la línea negra es incorrecta, reemplácela con un rollo de etiquetas con la línea negra correcta e intente imprimir nuevamente.

See next solution

Calibrar impresora

Printer Calibration (X Series)

Calibrating the DateCodeGenie® printer may help if the printer is not cutting or advancing labels correctly. This article goes over calibrating the X Series (X2, X22, X23) printer.

Steps:

1. Check that label roll is loaded with the labels facing upward and with the black line facing down. For more information on label loading, see Load Labels in the X Model Device.

2. Locate the 2 red or black buttons on the right side of each printer near the bottom housing.

NOTE

A pencil can be used to gently press the buttons on the right sided printer if you cannot reach.

3. Press and hold the SELECT button, the BACK button, until the labels advance, then release.

NOTE

If labels continually feed and do not stop, replace with a new roll with a solid black line on the back. For more information on correct and incorrect labels, see DateCodeGenie® Labels.

4. Press the FEED button, the FRONT button. Labels will advance to the black line and cut.

NOTE

If the printer doesn't cut on a black line, repeat this step.

5. Repeat these steps for each printer.

Failed Sensitivity Errors: Failed sensitivity errors that occur during printer calibration can be caused by three things:

1. Missing or faded lines on the label

Check that there is a solid black line on the back of the label. To see incorrect labels, see the chart in DateCodeGenie® Labels.

2. Debris blocking the black line sensor

Clean the printer black line sensor and thermal head. See Device Placement, Maintenance and Cleaning.

3. Liquid Damage

Check for liquid damage. See Where Are Liquid Detection Labels Located.

See next solution

Imprimir una impresión de prueba

Test Print Labels (X Series)

This troubleshooting shows the printer is working correctly and is able to advance, print an image and cut labels correctly.

Steps:

1. Turn OFF printer by using master power switch on rear of housing.

2. While pressing and holding the FEED button, front button on printer, turn printer ON by using the master power switch.

3. The printer will start the self test print. Once printing starts, the FEED button can be released.

4. After completing the self test printing, the printer will automatically cut and go into standby mode, ready for the next print job.

Test label will look similar to this:

5. If printer cuts test label in middle, press the feed button again.

6. If the printer does not advance labels or is cutting incorrectly on the label after pressing the feed button, try the process again.

See next solution

Para obtener ayuda adicional, consulte Contacto y soporte

Verifique que la línea negra en la parte posterior de las etiquetas sea sólida y no esté descolorida. Consulte Etiquetas DateCodeGenie como referencia.

Si la línea negra es incorrecta, reemplácela con un rollo de etiquetas con la línea negra correcta e intente imprimir nuevamente.

See next solution

Imprimir una impresión de prueba

How to Self Print Test the 2.0 and Fit Model Device

Model discontinued.

The DateCodeGenie uses a thermal printer to print labels. To print and cut labels correctly, the DateCodeGenie printer reads the black line on the backside of the label.

Printing a self-test can help determine if the printer is not cutting or advancing labels correctly.

Steps:

1. Verify the labels are inserted correctly in the printer, see How to Load Labels in the 2.0 and Fit Model Devices.

2. Set power switch on the front of the printer to the O position.

3. Press and hold on FEED button located inside the opening.

4. Set power switch to the I position while continuing to hold FEED button. Printer will advance labels and cut labels in correct location.

See next solution

Para obtener ayuda adicional, consulte Contacto y soporte

Verifique que la línea negra en la parte posterior de las etiquetas sea sólida y no esté descolorida. Consulte Etiquetas DateCodeGenie como referencia.

Si la línea negra es incorrecta, reemplácela con un rollo de etiquetas con la línea negra correcta e intente imprimir nuevamente.

See next solution

Calibrar impresora

Printer Calibration (Lite)

If labels are not printing, advancing or cutting correctly, calibrating the printer will reset the black line and tear for proper printing.

There are options for calibrate the printer:

Manual Printer Calibration

1. Open the printer by pressing the two blue/green printer release buttons at the same time and lifting upward.

2. Slide the black line sensor to the far right of the opening.

3. Feed labels through the blue/green guides and extend over edge of printer. Adjust guides to label width and snap printer lid closed.

NOTE

Need to load labels? See How to Load Labels in the Lite Model Device.

4. Press the power switch to the O position to turn off the printer.

5. Hold the yellow feed button down with one hand while turning the power back on with the other hand, releasing the feed button when you hear the beeps and the red light flashes. Self-test labels will print.