US English (US)
FR French
DE German
ES Spanish
IT Italian
NL Dutch
menu

Contact Us

No results found. Still need help? Contact us

  • Scheduled Assistance
  • Contact Us
English (US)
US English (US)
FR French
DE German
ES Spanish
IT Italian
NL Dutch
arrow_back
  • DateCodeGenie
  • RightBytes
  • Task Manager
  • Scheduled Assistance
  • Contact Us

Contact & Support

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

  • Getting Started
    Getting Started Guides Set Up Training
  • Devices
    Troubleshooting Device Overview 2.0 Model X Series Model Fit Model Lite Model mC-Label3 Printer CL-S700III Printer Device Tablet Internet Connection Warranty & Support
  • App
    Error Codes Troubleshooting App Overview Mobile App Subscription Prep Lists Product Control Rosters Scale Temperature Probe Print History Settings Language Location Overrides
  • Portal
    Portal Overview Locations Categories Menu Items Printer Profiles Users Settings Quick Labels Prep List Print History Mass Import and Export Media Library Location Overrides Product Control Rosters Scale Temperature Probe Groups Support
  • Admin Settings
    Start with Admin Settings Admin Settings Overview Locations Devices and Licenses Permission Roles
  • Accessories
    Bluetooth Scanner USB Scanner Temperature Probe Scale Label Rewinder Fit Printer Shelf Warranty
  • Labels
    Overview Troubleshooting
  • Repairs
    2.0 Model X Series Model Lite Model DateCodeGenie® Tablet
  • APIs
    Inbound APIs Outbound APIs
+ More
  • Home
  • DateCodeGenie
  • Devices
  • Warranty & Support

Americas & AsiA
 

Account Management accountmanagement@ncco.com
651.251.1537
  • New and Ongoing Customer Relations
  • Changes to your portal 
Order Processing cs@ncco.com
800.774.0478 x 2
  • Order-related questions, status, and tracking
  • Order custom preprinted labels
Tech Support      techsupport@ncco.com
800.774.0478 x 1

Products: DateCodeGenie, Task Manager

  • 24/7 availability
  • Basic technical assistance for devices, accessories, portal, and app
Support & Repair  support@ncco.com
800.774.0478 x 3

Products: DateCodeGenie, RightBytes, Task Manager

  • 8 am - 5 pm CT availability 
  • Questions related to an existing case
  • Repair status, payment, and tracking
  • Advanced technical assistance & training
DateCodeGenie API Integrations

dcgintegrations@ncco.com 

 

Products: DateCodeGenie

  • 8 am - 5 pm CT availability
  • API-related questions, setup or changes and troubleshooting
RightBytes Integrations rightbytesintegrations@ncco.com

Products: RightBytes

  • API and EDI setup
  • Related questions, changes, and troubleshooting

Click on Scheduled Assistance in the top right corner to set up a remote support session.

 

Europe & UAE
 

Customer Service supportdcg@ncco.com 
 00 44 (0)1283 527977 x 4
  • New and ongoing customer relations
  • Changes to your portal
  • Order-related questions, status, and tracking
  • Order custom preprinted labels
DateCodeGenie Technical  Support supportdcg@ncco.com 
 00 44 (0)1283 527977 x 4
  • 24/7 availability 
  • Technical and training assistance for devices, accessories, portal, and app
  • Repair status, payment, and tracking
Task Manager Technical Support

supporttm@ncco.com

00 44 (0)1283 527977 x 4
  • Task Manager product support
  • Technical issues
  • Feature requests

Related Articles

  • DateCodeGenie® Device and Accessory Warranty
  • Return Policy

Was this article helpful?

Yes
No
Give feedback about this article For additional assistance, see Contact & Support

Related Articles

  • DateCodeGenie® Device and Accessory Warranty
  • Return Policy
© 2025 DateCodeGenie

899 Montreal Circle, St. Paul, MN 55102

Privacy Policy

Learn more about our product
contact us
About NCCO

Knowledge Base Software powered by Helpjuice

Expand