Tablet Isn't Turning On For My 2.0, X, or Fit Model Device
The tablet for the DateCodeGenie® 2.0, X, or Fit does not power on. The tablet requires the battery to be charged 5-10% in order to turn on and use. Ensuring all charging parts are in good working order ensures the tablet continues to work when needed.
NOTE
The tablet will not turn on if battery level is below 1%.
Select your model device to troubleshoot the tablet not turning on:
2.0 (Model discontinued) and X models
Steps:
1. Press and hold the tablet power button for 30 seconds, releasing when the DateCodeGenie® logo displays.
| 2.0 model | X model |
|---|---|
 |
 |
2. Verify power cord is plugged into a known working outlet and plug the other end into back of device.
3. Verify master power switch on back of device is turned to “I” position or is illuminated green (varies by both models).
| 2.0 model | X model |
|---|---|
 |
 |
4. Charge the device for a minimum of 1 hour and record start and end times.
5. Reload labels to confirm labels advance and cut. See How to Load Labels in the DateCodeGenie® 2.0 and Fit Model Device or How to Load Labels in the X Model Device
6. Move device to a different outlet and plug in power cord.
7. If needed, repeat step 4.
8. If needed, repeat step 1.
9. If device is still covered under warranty, then call the Repair Center. If not covered under warranty, or is expired, then order a replacement tablet at https://store.ncco.com/repair-parts.
Fit model
Steps:
1. Press and hold the tablet power button for 30 seconds, releasing when the DateCodeGenie® logo displays.
Fit Model
2. Charge the tablet touchscreen for a minimum of 1 hour and record start and end times.
3. Verify that there is no physical damage to the tablet power cord. Plug into a known working wall outlet instead of an extension cord.
4. Plug tablet power cord into same outlet as printer power cord.
5. Reload labels to confirm labels advance and cut. See How to Load Labels in the DateCodeGenie® 2.0 and Fit Model Device
6. If needed, repeat step 2.
7. If needed, repeat step 1.
8. If device is still covered under warranty, then call the Repair Center. If not covered under warranty, or is expired, then order a replacement tablet at https://store.ncco.com/repair-parts.
