(Error 300x1) Printer Connection Issue for Lite Device
An app error code displayed on the Lite device indicating the printer isn't connected to the DateCodeGenie® app and will not print labels.
![](https://static.helpjuice.com/helpjuice_production/uploads/upload/image/13153/3136096/1683813185253-AP_PP_300x1.jpg)
Steps:
Error 300x1 Troubleshooting for Lite Model
Verify printer is turned on.
1. Check that printer power switch is in the I position to turn on.
Verify printer is connected to Bluetooth.
1. Press and hold the tablet power button to turn off tablet.
![](https://static.helpjuice.com/helpjuice_production/uploads/upload/image/13153/3310117/1689100249562-LI_tabletpowerbutton.jpeg)
2. Press and hold tablet power button releasing when DateCodeGenie displays to turn on tablet.
3. Tap Optional Settings (gear icon).
![](https://static.helpjuice.com/helpjuice_production/uploads/upload/image/13153/3273777/1687883493644-AP_TH_optionalsettings.png)
4. Tap Manger Settings.
![](https://static.helpjuice.com/helpjuice_production/uploads/upload/image/13153/3273785/1687883818129-AP_TH_managersettings.png)
5. Type password (default 1234).
![](https://static.helpjuice.com/helpjuice_production/uploads/upload/image/13153/3273778/1687883567099-AP_TH_managersettingspassword.png)
6. Tap Bluetooth.
![](https://static.helpjuice.com/helpjuice_production/uploads/upload/image/13153/3273786/1687883927599-AP_SE_bluetoothbox.png)
7. Tap Previously connected devices.
![](https://static.helpjuice.com/helpjuice_production/uploads/upload/image/13153/3273795/1710951013012-SE_pairnewdevicebox.png)
8. Verify printer name "DT4" or “BP4CDCG01” is displayed in the list.
If printer name does not display, take the following steps to connect:
1. Tap back arrow in upper left corner
2. Tap +Pair new device.
3. Tap "DT4" or “BP4CDCG01” to pair printer.
4. Try printing a label.
For additional assistance see Contact & Support