(Error 300x1) Printer Connection Issue for 2.0 Device

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Model discontinued.

An app error code displayed on a 2.0 device indicating the printer isn't connected to the DateCodeGenie ® app and will not print labels.

Steps:

Error 300x1 Troubleshooting for 2.0 Model

Start

Turn printer off and on.

1. Turn off master power switch on back of device to O position.

2.Turn off printer by pressing the printer power switch to the O position.

3. Close the DateCodeGenie app by tapping the app display button and pressing the X in the upper right corner of the page.

4. Open the case cover and open the printer lid and keep open.

5. Press the printer power switch to the I position to turn on the printer and the green light.

6. Extend half a label over the edge of the printer and close the printer lid confirming the labels advance and cut. See How to Load Labels in the 2.0 and Fit Model Devices Close the case cover.

7. Login into the DateCodeGenie app and print a label.

See next solution

If error continues, see Contact & Support

For additional assistance see Contact & Support

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