(Error 103) Parsing Error
An app error code displayed on a device indicating an internet connection disruption during downloading updates on the app.
Steps:
Error 103 Troubleshooting
1. Verify date and time.
Incorrect Date and Time
Incorrect Date and Time
If the date and time is incorrect on the tablet or the DateCodeGenie® app, your tablet may:
- Not connect to Wi-Fi
- Display an error 600 message
- Print the incorrect dates on your labels
NOTE
Verify if the date and time are incorrect by launching the Chrome browser.
Steps:
1. Tap the home button (circle or outline of house icon) at the bottom of the tablet to return to the tablet home screen.
2. Scroll to Settings (gear icon) and tap to open.
NOTE
If Settings is not displayed in the left column of tablet home screen, tap Optional Settings (gear icon) in the bottom right corner of the touchscreen to access DCG KioskHome. Access Manager Settings, learn more about Using DCG KioskHome for Tablet Access
3. Scroll to System and tap to open.
4. Tap Date & Time and tap Automatic date & time to turn Off.
5. Configure Set date, Set time and Select time zone for your area.
6. Tap Automatic date & time again and tap Use network-provided time.
7. Tap the home button to return to the tablet home screen.
8. Tap the DateCodeGenie app to open, download updates or log in to the app to download updates, and begin printing.
For additional assistance see Contact & Support
2. Verify internet connection.
Wi-Fi Error Messages
Wi-Fi Error Messages
Below is a list of common error messages for Wi-Fi connections on the DateCodeGenie® tablet.
NOTE
Contact your company for help connecting to your network.
Connected, No Internet
On Android version 6.x.x, the service that Android uses to verify internet connection has been changed. This error may show even when a working connection is established. To verify internet is working, utilize the browser and navigate to any website outside of your company.
Authentication Error Occured or Authentication Problem
- An incorrect password was entered.
- Attempt to connect to the Wi-Fi again with the correct password
NOTE
Passwords may be case-sensitive
No Internet Detected, Won't Automatically Reconnect
- Internet is not detected at the location and will not automatically connect when it is detected.
- Verify that Wi-Fi connection is working by connecting using another device
- If Wi-Fi is working on another device restart DateCodeGenie on the tablet.
Avoided Poor Internet Connection
- Poor quality internet connection found, device will not connect until a better signal is found.
- Try connecting to a different Wi-Fi network or moving the tablet closer to the router if possible.
Saved
- If Wi-Fi does not connect and shows only Saved, this could mean:
- Signal strength is not strong enough for a sustainable connection
- Maximum allowed concurrent user limit
- Router not allowing the connection
- There is an IP conflict
- Specific allowed router time when access is granted
Contact your company for help connecting to your network.
How to Connect Device to Ethernet
How to Connect Device to Ethernet
Connecting your device to Ethernet is very easy and only takes minutes. Be sure your tablet is charged and turned on before connecting.
NOTE
This is for DateCodeGenie devices with integrated printers only. For mobile app users, refer to your tablet's manufacturer information for tablet setup assistance.
Required Model Devices:
- DateCodeGenie® Fit
-
DateCodeGenie® -C
DateCodeGenie -C Device
1. Pinch and remove the USB cap (black) from the USB port located on the back of the device.
2. Plug in the USB Ethernet adapter into the USB port.
3. Plug in the Ethernet cable into the Ethernet port of the adapter.
DateCodeGenie Fit Device
1. Plug in the Ethernet cable into the Ethernet port.
3. Download updates on the DateCodeGenie app.
How to Download Updates on the App
How to Download Updates on the App
Downloading updates ensures the app has the most accurate data for printing and alerts you when a new version is available to download.
WARNING
Internet connection is required, see Connect Device to Wi-Fi or Connect Device to Ethernet.
NOTES
- Portal administrators and managers can allow staff the app permission to download updates, see Allowed to Download Updates Permission
- Time for downloading updates varies depending on internet speed, amount of data to update, and length of time from last download.
Last updated time is displayed on the app notification bar.
There are four ways to download updates:
1. App Login Screen
1. Tap Download Updates on the app login screen.
2. A green spinning circle icon will display and continue to spin while downloading. The screen darkens and is inactive.
3. The Sync Complete will display briefly at the bottom of app login screen that download is complete and active.
2. Navigation Options
1. Tap the navigation button (three-line icon).
2. Tap Download Updates.
3. A green spinning circle icon will display and continue to spin while downloading. The screen darkens and is inactive.
4. The Sync Complete will display briefly at the bottom of app dashboard that the download is complete and active.
3. Download Button
1. Tap download button (red clockwise circle arrow icon), if displayed.
2. A green spinning circle icon will display and continue to spin while downloading. The screen darkens and is inactive.
3. The Sync Complete will display briefly at the bottom of app dashboard that download is complete and active.
4. Automatically Download Updates
Require staff to manually download updates before logging into the app following a set period of inactivity. Automatic app downloads are not available.
See Automatically Download Updates on the App
For additional assistance see Contact & Support