(Error 100x7) Unauthorized User or UDID #
Table of Contents
An app error code displayed on a device indicating an invalid username or UDID number.
Steps:
Error 100x7 Troubleshooting
1. Verify UDID number and try again.
What is a UDID Number
What is a UDID Number
The UDID number is a unique six digit number created when a device is assigned to a location in your portal. This allows the app to download the data from your portal for a location.
A UDID number can only be used for one app on one device.
UDIDs are generated at different points for integrated devices and the mobile app.
- Integrated devices: generated when logging into the app for the first time.
- Mobile app: generated when device is added in Admin Settings.
UDIDs can be found in 2 different locations:
1. Locations tab in the portal
a. Click the green plus button to expand location.
b. Find the UDID.
2. Devices & licenses tab in Admin Settings
2. Try to log in with your username and password credentials if your email and password fail.
3. Contact your Portal Administrator for further assistance and ensure they confirm the portal login credentials on the Settings page.
How to View Device and Portal Information on the App
How to View Device and Portal Information on the App
Find information about your DateCodeGenie® device and portal from the About section on the app. Information is grouped into four sections to quickly view the information needed.
Steps:
1. Log in to the DateCodeGenie app with your username and password, if required.
2. Tap the Navigation button to open available options.
3. Scroll to About and tap to open.
4. View information for each section listed.
a. Device: View app version, last app update, system name, model, and serial number.
NOTE
The app version numbers are: 1 for the Legacy Java app, 2 for Android (Google Play Store), and 3 for iOS (Apple App Store). For example, a 1 before 3.58 indicates the Java version of the app.
b. Company: View company, restaurant and current user.
c. Portal Administrator: View primary portal administrator's name, phone number and email address.
d. Warranty: View device warranty expiration date.
