(Error 100x6) Deleted Device
An app error code displayed on a device indicating the device is deleted or inactive.
Steps:
Error 100x6 Troubleshooting
1. Verify UDID number and try again.
What is a UDID Number
What is a UDID Number
The UDID number is a unique six digit number created when a device is assigned to a location in your portal. This allows the app to download the data from your portal for a location.
A UDID number can only be used for one app on one device.
UDIDs are generated at different points for integrated devices and the mobile app.
- Integrated devices: generated when logging into the app for the first time.
- Mobile app: generated when device is added in Admin Settings.
UDIDs can be found in 2 different locations:
1. Locations tab in the portal
a. Click the green plus button to expand location.
b. Find the UDID.
2. Devices & licenses tab in Admin Settings
If you've confirmed that you're using the correct UDID number and still see this error, your device has been deactivated. This may be due to it being reported as decommissioned or an unpaid invoice. Please contact the Repair Center for additional assistance, see Contact & Support
